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Contact Babel Report

AI, Chatbots & Machine Learning 2019

Within the customer contact space, there is a great deal of interest in how artificial intelligence (AI) can work to deliver a superior customer experience at every hour of the day, across channels, leveraging the vast amounts of data that are available to many large organizations. Supported by the speed and availability of affordable processing power, and the enormous amount of structured and unstructured data available, the opportunity exists for AI to take customer contact far beyond what is feasible now.


 

 

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